A little help, when it matters.

Our arrangements use plush floral forms, not fresh-cut flowers. Each product page shows its included pieces and presentation. They are for gifting and display, rather than watering like a living bouquet.

Yes. Available arrangements can be added to your cart and purchased through Shopify checkout. If an arrangement is unavailable, its product page will say so before checkout.

Each FleurMori arrangement has its own included flowers and presentation. To choose a different count or style, select the product that lists those pieces. Unlisted substitutions and custom combinations are not available.

Standard tracked Ground shipping is free on eligible orders of US$100 or more after discounts, excluding taxes and shipping charges, within the contiguous 48 states and Washington, D.C. For orders below US$100, shipping is calculated at checkout from the destination and parcel details. The available service, final charge, and carrier estimate are shown before payment.

Eligible customers with no previous orders receive 10% off automatically at checkout. Invited creators may share links or personal codes that give 15% off, and campaign codes may have their own dates and terms. These offers do not combine; checkout applies the eligible offer that produces the greatest savings.

If you have been issued an active FleurMori gift card, enter its unique code in Shopify checkout. The card pays towards the order balance and can be used with one eligible discount; it is not another promotion. Keep the code private and do not send it through this contact form.

You may request a return within 15 days of delivery for an unused, undamaged product with its original packaging and proof of purchase. Contact us first for approval and instructions; do not send an item back before approval. Customers pay return shipping for change-of-mind returns. For a confirmed damaged or incorrect item, send your order number and clear photographs so we can review the issue and cover the necessary return shipping.

Keep it dry and indoors, away from direct heat and long periods of strong sunlight. Gently dust with a clean, soft, dry brush and support the stems and wrapping when moving it. Follow any supplied care label; ask us before washing or using a cleaner.

Tell us which page, device, and browser you were using, and what prevented you from continuing. We will help you complete the task and investigate the barrier. You can also email us if the form itself is difficult to use.