Terms of service

The store

FleurMori is operated by Fleur Mori LLC. Contact us at service@fleurmori.com about these terms or an order; we reply within 24 hours. Our public business mailing address is Fleur Mori LLC, 27472 Portola Parkway, STE 205-338, Foothill Ranch, CA 92610, United States. These terms apply to purchases through our website together with our published Shipping, Returns and refunds, and Privacy policies.

Choosing an arrangement

Read the product's Included section, presentation details, dimensions and selected options before ordering. Those details identify what you are purchasing. Editorial gifting scenes, decorative objects and branded paper bags shown outside a product's Included list are not additional items promised with an order.

Product colors may appear differently on different screens. This does not change the obligation to supply goods that match their description. Any safety or handling instructions applicable to your product will be provided with its confirmed product details; we do not assume every arrangement is a toy or suitable for children.

Orders and payment

Prices, currency, eligible discounts, shipping charges and taxes are presented through Shopify checkout before payment. An order confirmation acknowledges that we received your request; it does not by itself mean that we have finally accepted the order. We accept an order when we send a shipping confirmation or otherwise expressly confirm acceptance. We may cancel and refund an order before acceptance because of stock unavailability, a material pricing or product error, suspected fraud, an undeliverable destination or a legal restriction. If this happens, we will notify you using the contact details supplied with the order.

To request cancellation, email service@fleurmori.com before fulfillment begins. We will make a reasonable effort to help, but we cannot guarantee cancellation once processing or shipping has started. After dispatch, the published Returns and refunds policy applies. Please check your selected product, delivery address and contact details before submitting an order. These provisions do not limit mandatory consumer rights.

Offers and gift cards

The new-customer 10% offer is for eligible registered customer profiles with zero orders and may be used once per customer. Logging in for the first time does not itself qualify an existing purchasing customer. Existing customer profiles with zero orders can qualify under the configured eligibility rules.

The 10% creator referral offer is a separate discount and may be used once per customer. It cannot be combined with the new-customer 10% discount. A gift card is a payment method, not a second discount, and may pay toward an order using one eligible discount. Other promotion codes follow their stated dates, scope and combination rules. Applicable eligibility is checked at checkout; a code displayed on a page is not proof of eligibility.

FleurMori does not offer a customer-purchasable gift-card product at launch. Merchant-issued gift cards do not expire, are not redeemable for cash except where applicable law requires, and may be used only through the supported Shopify checkout flow. An eligible refund of an amount paid by gift card is returned to the gift-card balance. Replacement of a lost or compromised card is not guaranteed and requires enough information to verify ownership, remaining balance and prior use. Never share a full card code publicly.

FleurMori does not offer genuinely personalized products at launch. Standard fixed arrangements remain subject to the published Returns and refunds policy. If personalized products or gift-card products are offered later, their product-specific conditions will be shown before purchase.

Delivery, returns and privacy

Our Shipping policy explains preparation time, delivery charges, regional availability and tracking. Our Returns and refunds policy explains return requests and available remedies. Our Privacy policy describes how personal data is handled. Please use the contact information in these policies when you need help; do not send card numbers, passwords or login verification codes.

Applicable law and changes

These terms and purchases from FleurMori are governed by the laws of the State of California, without removing any mandatory rights or protections that apply where you live. We have not added a mandatory arbitration clause or class-action waiver. A dispute may be brought in a court with competent jurisdiction, subject to applicable law. Nothing in these terms limits a right or remedy that cannot lawfully be excluded.

These terms are effective October 13, 2026. We may update them prospectively by publishing a revised version and a new effective date. A later update will not silently replace the terms that applied to an order already accepted, unless applicable law requires otherwise.