Shipping policy

Preparing your gift

We know a gift can have a day attached to it. Orders are prepared for dispatch within 1 business day after confirmation. Our Shopify shipping origin is 27472 Portola Parkway, STE 205-338, Foothill Ranch, CA 92610, United States. Business days are Monday through Friday, excluding U.S. federal holidays, based on Pacific Time. Preparation time is separate from transit time.

If your gift is for a particular date, contact service@fleurmori.com before ordering. Please do not rely on an estimated delivery date as a guaranteed arrival date.

U.S. shipping charges

For eligible orders delivered within the contiguous 48 U.S. states and Washington, D.C., standard tracked Ground shipping is free when the order subtotal is US$100.00 or more after applicable discounts, excluding taxes and shipping charges. For orders below this threshold, shipping is calculated at checkout from the delivery address, shipment weight and applicable package information. The available service and final charge are shown before payment. This offer applies to standard Ground shipping; local delivery and any expedited service are priced separately.

An expedited service may appear at checkout when it is available for the order and destination. Its charge and carrier estimate will be shown there. We do not promise a fixed expedited service or arrival date when checkout does not offer one.

At launch, we ship only to the contiguous 48 U.S. states and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, freely associated states, military or diplomatic postal addresses, or destinations outside the United States. International duties and import taxes therefore do not apply to the current launch service. If we add a new region later, its availability, charges and any applicable duties or taxes will be disclosed before an order is accepted.

Discounts apply to eligible merchandise under their stated terms. A gift card is a payment method and pays toward the order balance; it does not change how a shipping charge is calculated.

Transit and tracking

Transit times depend on the destination and carrier service shown at checkout. We do not promise a fixed delivery window before carrier confirmation. Any carrier estimate excludes the preparation period above and is not a guaranteed arrival date. Weather and carrier disruption can affect transit. If we learn that your order cannot ship within the stated preparation period, we will contact you with the available next steps consistent with your rights.

After dispatch, we will send tracking information to the email address provided at checkout. SMS updates are sent only when that service is configured and the customer has supplied a mobile number and any required consent. Confirm that your delivery address and contact information are accurate before submitting your order. For an address correction, missing parcel or tracking concern, contact service@fleurmori.com with your order number. We will investigate with you rather than promise an outcome before reviewing the shipment.

Questions about delivery

Contact service@fleurmori.com. We reply within 24 hours. Do not include payment details or a full gift-card code in your message.